Refunds & Returns Policy

Store: Furrish Luv – Premium Pet Boutique
Website: [www.furrishluv.com]

1. General Policy

At Furrish Luv, we want you to love your purchase. If you are not fully satisfied, you may request a return or refund under the conditions outlined below. Please note that because our products are shipped directly from our suppliers (including international fulfillment centers), certain restrictions apply.

2. Eligibility for Returns

  • You may request a return within 14 days of receiving your order.

  • To be eligible, your item must be:

    • Unused and in the same condition you received it.

    • In its original packaging.

  • Items returned without prior approval will not be accepted.

3. Non-Returnable Items

The following items cannot be returned or refunded:

  • Personalized or custom-made items.

  • Gift cards.

  • Final sale or clearance items.

  • Used or damaged items (not caused by shipping).

4. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect product:

  • Please contact us within 7 days of delivery at furrishluv@gmail.com

  • Provide order number, description of the issue, and clear photos.

  • Once approved, we will provide a replacement or full refund at no additional cost to you.

5. Return Shipping

  • Customers are responsible for return shipping costs.

  • Shipping costs are non-refundable.

  • We recommend using a trackable shipping service.

  • In case of damaged/defective/wrong items, we cover the cost.

6. Refunds (if applicable)

  • Once your return is received and inspected, we will notify you of the approval or rejection.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • Partial refunds may be granted if items are not in their original condition.

7. Exchanges

At this time, we only replace items if they are defective or damaged. For other cases, please request a refund and place a new order.

8. Delayed or Lost Shipments

  • Delivery times vary depending on product and location. Most orders arrive within 7–14 business days (US orders).

  • If your order is significantly delayed (over 30 business days) and tracking does not show movement, you may request a full refund.

9. How to Start a Return

To initiate a return, please contact our support team at [furrishluv@gmail.com] with your order number and details.

10. Contact Us

📧 Email: furrishluv@gmail.com